Sales and Refunds

Thanks for shopping at magnepan-europe.com. We appreciate the fact that you like to buy the amazing stuff we sell. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing the products for sale on this site.

As with any shopping experience, there are terms and conditions that apply to transactions at our online store. The main thing to remember is that by placing an order or making a purchase at our online store, you agree to the terms set forth below along with our Privacy Policy.

Ordering

You must be at least 18 years of age to make a purchase on our website. By placing an order, you warrant and represent that you have the legal right and capacity to enter into the sale transaction.
We cannot guarantee that all product images accurately reflect the true appearance of the product, as the product images may differ depending on the color settings on your computer.

Order Acceptance/Confirmation

We may, in our sole discretion, refuse or cancel any order and limit order quantity. We may also require additional qualifying information prior to accepting or processing any order. Once we receive your online order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. We reserve the right at any time after receiving your order to accept or decline your order for any reason. If we cancel an order after you have already been billed, we will refund the billed amount.

Payment and Pricing

Pricing

All prices are in EUR, and are inclusive of VAT at the prevailing rate.
We reserve the right, at our sole discretion, to adjust prices for products displayed in our online store at any time, and to correct pricing errors that may inadvertently occur, without prior notice.

Payment methods

We accept a variety of payment methods:

Credit / debit card (Visa, Mastercard, Maestro, American Express)

Shop Pay

Apple Pay

Google Pay

Local payment methods offered in specific countries or regions:

Klarna – Pay Now

Klarna – Pay Later

Klarna – Slice It

iDEAL

Bancontact

All transactions are processed by Shopify Payments.

Returns and Refunds

We want you to be absolutely thrilled with your new purchase. However, if you need to return an item, we’re here to help.

Standard Return Policy

There are a few important things to keep in mind when returning a product you purchased from our online store:

• You have 14 calendar days to return an item from the date you received it.
• Only items that have been purchased from our online store can be returned to us. Magnepan products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
• Please ensure that the item you're returning is carefully repackaged in their original packing. Any item damaged in transit due to inadequate packaging will be charged to you as a customer.

Refunds

Once we receive your item, a refund is issued within 30 days. Your refund will be processed to your original form of payment.

Dispute

In the event of a dispute, we will follow the recommendations from the Swedish National Board for Consumer Disputes (Allmänna Reklamationsnämnden, ARN).

Have more questions?

Do not hesitate to contact us.