Shipping and Delivery

We are pleased to offer free shipping on all main orders.

Please note: A shipping fee applies when accessories or spare parts are ordered separately.

If shipping is unavailable to your selected country at checkout, please contact us. We will be happy to assist you or direct you to the appropriate local Magnepan reseller partner.

We work with trusted international shipping partners to ensure your order is delivered safely and efficiently.

Customs and Import Duties

We always sell on a DDP (Delivered Duty Paid) basis. This means that import duties, local VAT and other import-related charges are included in the purchase price. There will be no additional charges when receiving your order.

Order Tracking

Tracking information is available for all shipments. While tracking details may not always be sent automatically, we closely monitor every shipment to ensure a smooth delivery.

Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.

Delivery Times

Delivery times vary depending on the product. We provide estimated delivery times for each product where possible, but exact delivery times cannot be confirmed until the order is placed.

If you wish to order products with different delivery times and would like to receive the ones with shorter delivery times first, please place two separate orders.

In the event of a delivery delay, you will be notified via email and have the right to cancel the purchase.

Uncollected Packages

If a delivered package is not collected, we reserve the right to charge you a fee covering the entire cost of shipping as well as any additional penalty and processing fees. Uncollected packages are generally not covered by the right to return items.

Need Further Assistance?

Please do not hesitate to contact us if you have any questions or need additional information.